Last Updated: [01/10/2026]
Thank you for shopping at Dentonic. We are committed to providing you with the best possible shopping experience. Please read our Shipping & Return Policy carefully before placing your order.
1. Shipping Policy
Order Processing Time
All orders are processed within 1-2 business days after receiving your order confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery (Pakistan) | 5-7 business days | Calculated at checkout |
Delivery delays can occasionally occur due to unforeseen circumstances (weather, courier issues, etc.). We will keep you informed if there are any significant delays.
Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a Shipment Confirmation email with your tracking number. The tracking number will be active within 24 hours.
Shipping to P.O. Boxes
We do not ship to P.O. Boxes. Please provide a valid physical address for delivery.
International Shipping
Currently, we only ship within Pakistan. For international orders, please contact us at info@dentonic.pk for special arrangements.
2. Return Policy
Return Window
We accept returns within 7 days of delivery. If 7 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Opened or used products (for hygiene reasons)
- Products damaged due to misuse
- Items purchased on sale or clearance
3. Refund Policy
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- If rejected, we will provide a reason for the rejection.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company (it may take some time before your refund is officially posted)
- Contact your bank (there is often some processing time before a refund is posted)
If you’ve done all of this and still have not received your refund, please contact us at info@dentonic.pk.
4. Exchange Policy
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at info@dentonic.pk within 48 hours of receiving your order.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@dentonic.pk or call us at 0323 2795828 within 48 hours of delivery. Please provide:
- Your order number
- Photos of the damaged/defective item
- A brief description of the issue
We will arrange a replacement or refund as per your preference.
6. Cancellation Policy
You can cancel your order before it has been shipped. Once the order has been shipped, it cannot be cancelled. To cancel your order, please contact us at info@dentonic.pk or call 0323 2795828 as soon as possible.
7. Contact Us
If you have any questions about our Shipping & Return Policy, please contact us:
Dentonic
📍 Address: F-60, SITE., (off Hub River Road) Karachi, Pakistan
📧 Email: info@dentonic.pk
📞 Phone: 0323 2795828
🌐 Website: https://dentonic.pk